1. Bugs
  2. Errors
0
Fixed

Popup to download the same version comes up EVERY Firefox is restarted

Matt Smith fa 10 anys • updated by RiteTag Support Team fa 10 anys • 7
This is getting ridiculous.  It wants me to download the version I have installed EVERY time I need to restart Firefox.  There is no Close/Cancel button, nor can the window be resized. I have to click the link, wait for it to download and then cancel it.
Under review
RiteTag Support Team fa 10 anys
Many thanks, Matt.  We're on it, will have that taken care of ASAP. - SauL
RiteTag Support Team fa 10 anys
We can't simulate the issue. Can you tell us which version do you have? Thanks
RiteTag Support Team fa 10 anys
Matt, how about now? Working well for me, Firefox version 32.0.2 (latest). - SauL
+1
Jason Newton fa 10 anys
I would like to add that the current version does not work at all on Firefox 32.0.2 running on Macintosh OSX 10.9.4
+1
Matt Smith fa 10 anys
That's the issue....I'm on a Mac.
+1
Jason Newton fa 10 anys
Matt, Try quitting Firefox and rebooting your Mac, that worked for me. I completely uninstalled the older version of the add-on installing again. It should work after that, I'm on Firefox 32.0.2, OSX 10.9.4. 
Fixed
RiteTag Support Team fa 10 anys

Customer support service by UserEcho