We live for feedback!
+1
Fixed

Can't Login

What'sGoingOn? Media 7 years ago updated by Michal Hudeček 7 years ago 15
Don't understand but redirected to the landing page after I enter my credentials.  
+1
Answered

Confused by feedback

Jim Hopkins 7 years ago updated by RiteTag Support Team 7 years ago 2
I posted a tweet with three hashtags, each of which Ritetag assessed as "good" tags (coded blue). When I later reviewed my posts on the Ritetag site the tweet was flagged with an exclamation mark -- very low chance of discovery. Which is the accurate assessment -- the individual tag classification or the overall analysis? If the overall is the valid one, I'm missing something on how to use the individual tag analysis. 

Thanks, 


Jim
+1
Fixed

I'd like to stay logged in permanently, rather than having to re-login at least once a day.

TakeActionWAHM 7 years ago updated by RiteTag Support Team 7 years ago 4
Seeing as it's a browser extension, I dont' understand why I need to login so frequently - it should stay logged in, connected to Twitter. I have to log in at least once a day, some times more - which really detracts from functionality. 
+1
Completed

Email unsubscribe process may not comply with current legislation

Susan Wright-Boucher 7 years ago updated by Michal Hudeček 7 years ago 3
You might want to have your marketing and legal folks check your email unsubscribe process. Your current process requires logging in -- which means re-authorizing RiteTag to use my social media account just to tell you that I no longer want to receive email messages. I doubt this complies with current legislation in many countries. 
+1
Fixed

Edit button in Twitter Coach not working

Atheist Revolution 6 years ago updated by RiteTag Support Team 6 years ago 2
I have tried to use RiteTag this morning in both Chrome and Safari. When I click on the Edit button from the Coach page, nothing happens. It is as if the button has been disabled.
+1
Answered

I can't tweet from twetdeck as soon as i installed? gonna uninstall, how to do?

thelastcollaborator 5 years ago updated by RiteTag Support Team 5 years ago 3

Since installing, cannot tweet from tweetdeck, push tweet, nothing happens


+1
Not a bug

BUG | There are issues with tags not being properly tracked. Do you plan on fixing this anytime soon?

Berry Ormond 6 years ago updated by RiteTag Support Team 6 years ago 2
Hashtag statistics are completely wrong for many tags. It seems that they are not being tracked. #1u is an example. A simple search on Twitter website shows that there is plenty of use, yet RiteTag is ignoring it. There are many other hashtags showing similar issues. When will this be fixed?
+1
Answered

How do I disconnect some social accounts?

Rachel Medanic 6 years ago updated by RiteTag Support Team 6 years ago 3
I like using Ritetag in Twitter and Hootsuite but when I am working in Facebook it's buggy and interferes with me actually posting- the cursor keeps getting wrangled down into the Ritetag line vs. letting me have it for my actual post. 

I am using Firefox 35.

Other help answers indicate it may be an all or nothing extension and there is no inbetween- can you pls. confirm?

Thanks!
+1
Completed

Sort by unique tweets per hour or by any column

Mike Koenigs 7 years ago updated by RiteTag Support Team 6 years ago 3
It's another important thing. I have to sift and sort through hundreds of junky tags. Let me click on any column and sort by unique tweets or any other one. Sort by low or high...
+1
Fixed

I have just tried to signup for the trail and it is saying the trail has expired

Andrew Binstead 7 years ago updated by RiteTag Support Team 7 years ago 2
Just signed up to try it out, authorised the app and it immediately says the trial has expired.