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0
Fixed

I composed a tweet in Twitter of less than 140 chars. Ritetag thinks this tweet is actually 20-190 chars too long and will not post it.

Essentia 10 years ago updated 10 years ago 7
I composed a tweet in Twitter directly, with 2 Youtube links, and it is at exactly 138 characters in length. I have no trouble posting the entire message to Twitter. However, when I try to copy the tweet into the RiteTag tweet box (the website OR the Chrome extension, doesn't make a difference), it tells me it's approximately 170-190 characters too long. And no matter what I do, if I try to include either of the links and any hashtags at all, even removing the majority of tweet, the best I can do is get it 'down' to about 10-20 chars 'too long'.

At one point, when I tried to copy one of my Youtube links into the Ritetag tweet box again from scratch, it somehow ended up copied about 8 times into the chat box, the other link was suddenly repeating too (though I hadn't touched that one yet). Another time, there appeared a large chunk of white space (as if someone had hit the space bar multiple times after a word, but I hadn't and I couldn't backspace it away). Something is clearly buggy.

I had wanted to track the hashtags and link-clicks for future reference, which I cannot do from inside Twitter directly (as that only shows me the hashtag grading). But apparently I cannot post from Ritetag right now unless it is to say something incredibly short and without links...?

I have not had THIS much difficulty before. This morning I received an email about some update to RiteTag, and now this is a problem. This MUST be a bug?
0
Fixed

Scheduled tweets all going out at once

Atheist Revolution 9 years ago updated 9 years ago 10
I just set several tweets to go out using the scheduler the same way I always do. All went out immediately even though they weren't scheduled for a few hours and should have been spaced out. It appears that the scheduler isn't working.
0
Fixed

Hootsuite extension not working again

ABB North America 9 years ago updated by RiteTag Support Team 8 years ago 4

I recently opened a Ritetag account and moved from Firefox to Chrome. I have the extension installed but I cannot get the hashtag information to appear in Hootsuite when I am posting in my publisher. It doesn't seem to matter what I do and there is no information on this website about how to deal with this. To say the least, I'm not happy with my service and if this isn't fixed in the next few days I'll be canceling the 1 year account I just bought last week.

0
Completed

How do you use this to suggest hashtags for a tweet rather than putting in specific ideas you already have

Tema Frank 9 years ago updated by RiteTag Support Team 9 years ago 2
I thought that was the point of this app. But I'm not seeing how to do it. Just me?
0
Fixed

Emoji's show as ? in tweet

I'm Not Marvin 9 years ago updated by RiteTag Support Team 8 years ago 1

Using coaching on my Buffer feed and setting an emoji sometimes results in a "?" instead of the emoji. This appears this way in RiteTag, Buffer and Twitter. Other times is shows properly in all views. Is this a known issue or can it be resolved? Thanks!difference.

0
Not a bug

I hope to add file or picture(pdf, jpeg, etc) for elucidating more exactly.

Kouji 10 years ago updated by RiteTag Support Team 10 years ago 3
Hi. Against Bug phenomenon. I am unable to elucidate by English fully.
 I hope to add file or picture(pdf, jpeg, etc) for elucidating more exactly.
 Thank you.
0
Completed

Hoot suite integration not working

lshiva 8 years ago updated by RiteTag Support Team 8 years ago 2

Does not work in safari or Firefox. Chrome seems to be problematic but works mostly.

0
Not a bug

Rite Tag is back!!!!! Cheaaah

MC BlackCaesarX 10 years ago updated by RiteTag Support Team 10 years ago 1
Rite Tag is back!!!!! Cheaaah Perhaps we could be more PROACTIVE? Letting users know they may experience issues as new improvements are rolled out instead of Pearl Harbor like sneak attacks???? #JustSayin ¯\_(ツ)_/¯Image 48
0
Fixed

Server capacity error when attempting to access detailed stats

Lori Lewis 9 years ago updated by RiteTag Support Team 8 years ago 5
For days now, every time I click through to see a detailed report on a hashtag I get the below message.  Chrome browser, PC / Win 8: 

We are upgrading server capacity

In order to analyze hashtags faster, we need to upgrade our servers. Please come back in an hour or two.
Thanks for your patience
Answer
RiteTag Support Team 8 years ago

Hi,

We fixed this. Can you try again?

-Saul

0
Fixed

Error against "Tweet with Photo". as "Auto schedule" , "Time schedule"

Kouji 10 years ago updated by RiteTag Support Team 9 years ago 3
Image 41
I used "Tweet with Photo" Win7,Google chrome
Success "Tweet now"
Error "Auto schedule" and "Time schedule"
Please Check and Reset my schedule
Thank you.